Top 10 Factors for Successful Outsourcing

1. Understanding a company's goals and objectives
2. A strategic vision and plan
3. Selection of the proper vendor
4. Ongoing management of relationships
5. A properly structured contract
6. Open communication between the affected individuals/groups
7. Support and involvement of senior executives
8. Careful attention to personnel issues
9. Near-term financial justification
10. Use of outside expertise

Factors in Vendor Selection

1. Commitment to quality
2. Price
3. References/reputation
4. Flexible contract terms
5. Scope of resources
6. Additional value-added capabilities
7. Cultural match

Source: Executive Survey: The Outsourcing Institute's Annual Survey of Outsourcing End Users